Refund & Return Policy
Introduction
At Get Promotion Ready, we strive to offer the best possible customer service. If for any reason, you are not satisfied with your purchase, you may return it for a refund or exchange under the following conditions:
Services Cancellation and Refund
As our services are delivered in a digital format and are often customized, we do not typically offer refunds. However, if you believe the service delivered is not as described, you may request a refund within 10 days of receiving the service. The decision to grant a refund will be at the sole discretion of Get Promotion Ready.
Incorrect or Damaged Products
If a physical product is delivered incorrect or damaged, you may return it within [number] days of receiving the product. The product must be returned in the same condition you received it. Once we have received the product and verified the condition, we will issue a refund or send a replacement.
Non-Refundable Items
Certain items may not be eligible for a return or refund. These include:
- Personalized or customized items
- Sale items
- Digital downloads
Return Process
To initiate a return or refund, please contact us at team@getpromotionready.com with your order number and details about the product or service. We will respond with instructions for returning the product, if applicable.
Once the refund request is placed, it will take 7-10 Business days to process the request back to the respective account.
Limitations of Liability
Neither Get Promotion Ready nor its affiliates, suppliers, advertisers, agents, or sponsors are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive, or other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to the site and/or content contained on the site, or any product or service purchased through the site.
Changes to the Refund & Return Policy
We reserve the right to modify this Refund & Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.